Eligibility
Products and Prices
All prices on our website are in Indian Rupees and excluding GST. We reserve the right to change the prices at any time without prior notice. The prices do not include any shipping, handling, or delivery charges, which will be added to your order at checkout.
Orders and Payments
We accept payments by credit or debit cards through a secure payment gateway. We do not store or have access to your card details. By providing your card details, you authorize us to charge your card for the total amount of your order, including any shipping, handling, or delivery charges.
We reserve the right to reject or cancel any order at any time for any reason, such as if the products are out of stock, if there is a problem with your payment, if there is an error on the website, or if we suspect fraud or misuse of our website. If we cancel your order, we will notify you by email and refund you any amount that has been charged to your card.
Shipping and Delivery
We will provide you with a tracking number and a link to track your order once it has been shipped. You are responsible for providing us with a correct and complete delivery address and contact number. We are not liable for any delays, damages, losses, or costs caused by incorrect or incomplete delivery information, courier service issues, weather conditions, natural disasters, strikes, riots, or any other events beyond our control.
For more details please read our shipping policy.
Refunds and Returns
- The product must be unused, unworn, undamaged, and in its original packaging with all tags and labels attached.
- The product must be accompanied by a proof of purchase (order confirmation email or invoice).
- The product must be returned to us at our address: Lorem ipsum
- You are responsible for paying the shipping costs for returning the product. We recommend that you use a trackable and insured service as we are not liable for any lost or damaged returns.
- We will inspect the returned product and process your refund or exchange within 7 working days of receiving it. If the product is eligible for a refund, we will credit the same amount that you paid for it to your original payment method. If the product is eligible for an exchange, we will send you a replacement product of the same value or issue a store credit if the product is out of stock.
- We reserve the right to reject any returns that do not meet the above conditions. In such cases, we will send the product back to you at your cost.
For more details please read our refund and returns policy.
Privacy Policy
For more details on how we handle your personal information, please read our privacy policy.
Disclaimer
We may provide links to other websites that are not under our control or endorsement.
We are not responsible for the content, privacy practices, or security of these websites. You access and use these websites at your own risk and discretion.
Indemnity
Governing Law
Changes to These Terms and Conditions
How can you contact us?
ShineDove Omni Channel Communication
Address: Madhapur, Hyderabad, Telangana – 500081
Tel: +91 6300810661
Email: support@shinedove.com