Terms & Conditions
Welcome to ShineDove, your online destination for exquisite and elegant silver jewellery. By accessing or using our website, you agree to be bound by the following terms and conditions. Please read them carefully before making any purchase.
1. Eligibility
To use our website and place an order, you must be at least 18 years old and have a valid credit or debit card. You also agree to provide accurate and complete information about yourself and your payment method. You are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer or device. You accept responsibility for all activities that occur under your account or password.
2. Products and Prices
We strive to display our products and prices as accurately as possible. However, we cannot guarantee that the colors, sizes, polish, shapes, designs, materials, or availability of the products will be exactly as shown on the website. We reserve the right to modify or discontinue any product or service at any time without prior notice. We also reserve the right to correct any errors, inaccuracies, or omissions on the website at any time without prior notice.
All prices on our website are in Indian Rupees, excluding GST. Prices are subject to change at any time without prior notice. Shipping, handling, or delivery charges will be added to your order at checkout.
3. Orders and Payments
When you place an order on our website, you are making an offer to purchase the products you have selected. We will send you an email confirming receipt of your order and that it is being processed. However, this does not mean that we have accepted your order or that a contract has been formed between us. We will only accept your order and form a contract when we dispatch the products to you and send you an email confirming that your order has been shipped.
We accept payments by credit or debit cards through a secure payment gateway and do not store or have access to your card details. By providing your card details, you authorize us to charge your card for the total amount of your order, including any shipping, handling, or delivery charges.
We reserve the right to reject or cancel any order at any time for any reason, including out-of-stock products, payment issues, website errors, or suspected fraud or misuse. If we cancel your order, we will notify you by email and refund any amount charged to your card.
4. Shipping and Delivery
We ship our products worldwide using reputable courier services to ensure quick and safe delivery. Shipping charges and delivery times vary based on your location and the weight and size of your order. You can check the shipping charges and estimated delivery time at checkout before placing your order.
Once your order has been shipped, we will provide you with a tracking number and a link to track your order. You are responsible for providing accurate delivery information. We are not liable for any delays, damages, losses, or costs caused by incorrect or incomplete delivery information, courier service issues, weather conditions, natural disasters, strikes, riots, or any other events beyond our control.
For more details, please read our Shipping Policy.
5. Refunds and Returns
We want you to be happy with your purchase from ShineDove. If you are not satisfied with your product, you can exchange it within 3 days of receiving it, subject to the following conditions:
- The product must be unused, unworn, undamaged, and in its original packaging with all tags and labels attached.
- The product must be accompanied by proof of purchase (order confirmation email or invoice).
- The product must be returned to us at our address.
You are responsible for paying the shipping costs for returning the product. We recommend using a trackable and insured service, as we are not liable for lost or damaged returns.
We will inspect the returned product and process your refund or exchange within 7 working days of receiving it. If the product is eligible for a refund, we will credit the amount you paid to your original payment method. If the product is eligible for an exchange, we will send you a replacement product of the same value or issue store credit if the product is out of stock.
We reserve the right to reject any returns that do not meet the above conditions. In such cases, we will return the product to you at your cost.
For more details, please read our Refunds and Returns Policy.
6. Privacy Policy
We respect your privacy and are committed to protecting your personal information. We collect, use, store, and share your personal information only to provide our products and services to you, improve our website and customer experience, communicate with you, and comply with our legal obligations. We do not sell, rent, or trade your personal information to any third parties without your consent.
For more details on how we handle your personal information, please read our Privacy Policy.
7. Disclaimer
We provide our website and products on an “as is” and “as available” basis. We do not warrant or guarantee the accuracy, completeness, reliability, availability, quality, suitability, or performance of our website or products. We do not assume any liability or responsibility for any errors, omissions, interruptions, defects, delays, viruses, or damages that may arise from your use of or inability to use our website or products. You use our website and products at your own risk and discretion.
We may provide links to other websites not under our control or endorsement. We are not responsible for the content, privacy practices, or security of these websites. You access and use these websites at your own risk and discretion.
8. Indemnity
You agree to indemnify, defend, and hold harmless ShineDove, its owners, directors, employees, agents, affiliates, partners, suppliers, and licensors from and against any and all claims, damages, losses, liabilities, costs, and expenses (including legal fees) arising out of or in connection with your use of or misuse of our website or products, your breach of these terms and conditions, or your violation of any rights of any third party.
9. Governing Law
These terms and conditions are governed by and construed in accordance with the laws of India. Any disputes arising out of or in relation to these terms and conditions shall be subject to the exclusive jurisdiction of the courts of Hyderabad.
10. Changes to These Terms and Conditions
We reserve the right to modify or update these terms and conditions at any time without prior notice. Any changes will be effective immediately upon posting on our website. Your continued use of our website after any changes constitutes your acceptance of the revised terms and conditions.
11. Contact Us
If you have any questions, comments, or feedback about these terms and conditions, please contact us at:
ShineDove Omni Channel Communication
Address: Madhapur, Hyderabad, Telangana – 500081
Tel: +91 6300810661
Email: support@shinedove.com
