Return & Refunds Policy
At ShineDove, we are dedicated to ensuring your complete satisfaction with every purchase. We understand that sometimes a product may not meet your expectations, which is why we offer a straightforward and transparent return and refund policy. Please review the details below to understand the process and conditions for returns, exchanges, and refunds.
1. How to Request an Exchange
If you are not entirely satisfied with your purchase, you can request an exchange within 3 days of receiving the item. Follow these simple steps to initiate the exchange process:
- Contact Us: Reach out to our customer care team at customercare@shinedove.in or call us at +91 6300810661. Please provide your order number, name, email address, phone number, and the reason for the exchange.
- Confirmation Email: We will send you a confirmation email containing instructions on how to return the item. Please note that you are responsible for the shipping costs associated with returning the item.
- Packaging: Securely pack the item in its original packaging and include a copy of the confirmation email in the package.
- Shipping: Send the package to the following address:
ShineDove Omni Channel Communication
Address: Madhapur, Hyderabad, Telangana – 500081
Tel: +91 6300810661
Email: support@shinedove.com Exchange Process: Upon receiving and inspecting the returned item, we will provide you with a link to select an alternative product. Once you make your selection, we will process the exchange and ship the new product to you. If there is a price difference between the original and exchanged product, you will be required to pay the balance before we dispatch the replacement.
2. When Will I Receive My Exchanged Product or Refund?
The delivery time for your exchanged product depends on your location and our standard shipping times. If you do not receive your product within the expected timeframe, please contact us, and we will assist you.
Refunds will be processed within 5-6 business days after we receive and inspect the returned item. The refunded amount will be credited to your original payment method.
3. What If I Received a Damaged or Incorrect Product?
We sincerely apologize if you received a damaged or incorrect product. We are committed to resolving the issue promptly. Here’s what you need to do:
Report the Issue: Contact us at customercare@shinedove.in or +91 6300810661 within 48 hours of receiving the product. Provide your order number, name, email address, phone number, and a photo of the damaged or incorrect item.
Return Instructions: We will send you a confirmation email with instructions for returning the product. We will cover the shipping costs in this case.
Packaging: Pack the product securely in its original packaging and include a copy of the confirmation email in the package.
Shipping: Send the product to the address provided above.
Replacement Process: Once we receive and inspect the product, we will send you a replacement or process your exchange as per your preference.
4. What If I Have Other Questions or Concerns?
If you have any questions or concerns about our return and refund policy, please do not hesitate to contact us at customercare@shinedove.in or +91 6300810661. Our customer care team is here to assist you with any queries or issues you may have.
5. Contact Us
You can reach us through the following methods:
ShineDove Omni Channel Communication
Address: Madhapur, Hyderabad, Telangana – 500081
Tel: +91 6300810661
Email: support@shinedove.com
